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Thank you so much for your advice! I tried to call again and they said the application might get lost already and advised we should re-apply online. I will definitely get a professional help and re apply. The online path seemed faster.

we did it inland. we sent it by courier, they received it.

Hello! We submitted an inland application for spouse sponsorship (paper form) in April 2020, got returned in October 2020, resubmitted in November 2020. It was received in December 2020. It's been 2 years of no updates or progress. I tried contacting them by phones and web forms so many time but...