NEXUS Card

As a Nexus card holder you can cross the Canadian and US borders faster by:

• using designated lines when traveling by land
• using self-serve kiosks when traveling by air from or to participating international airports
• getting pre-cleared by phone for arrival at a marine port of entry
• using the Trusted Traveler CATSA Security Line for pre-boarding security screening when flying domestically
• using the Global Entry kiosks at most major U.S. international airports with your valid machine readable passport

To be eligible to apply for the NEXUS card, you need to:

• Be a Canadian or an American citizen,
• be a Canadian or an American permanent resident who has lived in one of those countries for at least three years prior to submitting the application, or
• be a Canadian or American permanent resident who has resided in a foreign country in the past three years as a member of Canadian Forces of US Armed Forces, or who resided in a foreign country as a dependent spouse or common-law partner of a Canadian or US military or diplomatic service person.
• Be of good character.
• Not be inadmissible to Canada or US.
• Pass background security checks.
• Have no violation of immigration or customs regulations.
• Have no criminal record, or have been granted a record suspension.

Provide verifiable true and complete information in your application.

• apply for pre-clearance to the NEXUS program online or fill out a form and send it by mail. provide copies of the required documents.
• pay the application processing fee.
• After submission, your application will be assessed, and you will either be notified that your application is pre-approved and you will be invited to attend an interview at a NEXUS Enrolment Center, or you will be advised that your application has been refused.
• bring your original documents with you when attending the interview.
• During the interview, you will be further assessed and your fingerprints will be taken.
• Upon approval, your face and irises will be photographed digitally, and you'll receive further information on the program.
• Receive your NEXUS card by mail.

To fill out a NEXUS application form, you need to provide:

• the reason you're applying
• your personal information
• information on your status in your country of residence
• your address history for the last five years,
• your employment history for the last five years,
• your credit card information, if applicable,
• information on your previous criminal offences, inadmissibility, and violations of customs or immigration laws.
• Your travel history for the past 5 years by country

• You will need to provide a copy of a document that proves your status in Canada or the US. If you are a Canadian or US citizen, you may provide a valid passport, a birth certificate, or a citizenship/naturalization certificate; if you are a permanent resident, you may provider a valid Permanent Resident Card and a valid passport from your country of birth/citizenship.
• If you're working or studying in Canada or the US, you'll need to provide a copy of your work or study permit / visa.
• You will have to provide a copy of an official document stating your current address, such as a driver's license.
• If you have a criminal record or a pardon, you must provide court documents or pardon paperwork at the interview.
• If you will be driving across the border using a NEXUS lane, you must also provide registration documents for your vehicle.
• If applicable, you'll need to provide custody papers for your children.

If you would like to use Immigroup to submit your NEXUS application, download and complete the forms here and submit them to our office for review by fax at 416-962-2623, by email at info@immigroup.com, or by mail at NEXUS - 1180 Danforth Avenue, Toronto, ON M4J 1M3. Our office will contact you within one business day to review your application.

If you would like to submit your application directly to the government you may choose one of the following options:

• If you want to apply online, you can do so using the Global Online Enrolment System.
• If you want to fill out a hard copy of the form, and provide hard copies of the required documents, you need to submit your application package by mail to:
• NEXUS Program at Niagara Falls, Ontario, Canada, for US, Ontario, Western Canada and Territories residents, and
• NEXUS Program at Montreal, Quebec, Canada, for Atlantic and Quebec residents.

The processing fee for a NEXUS application is $50 (CAN or US). The fee is non-refundable. Children younger than 18 can apply for the NEXUS Card free of charge.

• If you are applying through Immigroup, you may make payment using one of the following methods:
• Credit Card (Visa, MasterCard, AMEX)
• Cash (in person only)
• Certified Cheque or Money Order payable to Immigroup Inc
• Email money transfer from bank account
• Direct wire transfer from bank account
• If you're applying for NEXUS online directly through the government, you can only pay by credit card in US dollars
• If you're applying by mail directly through the government, you can pay by credit card, personal cheque, certified cheque, or money order in Canadian dollars Payable to Receiver General for Canada.
• If you're applying by mail, you can also pay by a certified cheque or international money order in US dollars.

It takes around 4-6 weeks to be pre-approved. After you have been pre-approved, you must schedule your interview within 30 days. The interview itself does not need to take place during those 30 days. Once you have successfully completed your interview, your NEXUS Card should be sent to you within 10 business days.

• You will be asked questions confirming your identity. Examples of questions you may be asked at the interview include:
• What do you need the Nexus Card for?
• How often do you plan to use the Nexus Card?
• Are you known by any other name?
• How many times have you changed your address in the past year? Is there a reason?
• Are you taking any drugs?
• Have you ever been convicted of a crime?
• What is the purpose of your business in Canada / the US?,

Children under the age of 18 can be issued a NEXUS card, but they need consent from a parent or a legal guardian to do so. The parent or legal guardian has to be present when the interview at the NEXUS Enrolment Center takes place. The parent or legal guardian has to provide evidence of custody. Parents or legal guardians do not have to be NEXUS members.

When becoming a NEXUS member, you'll have to attend an interview during which your fingerprints will be taken, as well as digital picture of your irises and your face.

A NEXUS card is valid for five years. After that period, you need to renew your NEXUS membership. The renewal of membership application process is the same as when applying for the first time.

You will need to replace your NEXUS Card just as you will have to replace your passport.

Each family member must apply individually for a NEXUS card (including minors) by filling out a separate application form. However, applications may be submitted at the same time.

If you have been convicted of a crime since landing in Canada, and you are NOT a Canadian citizen, there is a possibility that CIC may investigate your status in Canada in relation to your criminal convictions. If you are not a Canadian citizen, you must disclose if you have been convicted of a crime on your Request to Amend your Record of Landing application and include relevant court documents.

You should have received a letter indicating that your application was refused. If you choose to re-apply, you should follow any instructions in that letter. In order to prove the mistake on your Record of Landing was the fault of an immigration official, you need to provide as much evidence as possible regarding the information you are trying to change. You must submit copies of the passport you landed with – including both the ID page and the page with the landing stamp – and you must submit additional government IDs issued before you came to Canada which contain the information you are requesting to correct. You should submit copies of as many of the following as possible:

• Birth certificate
• Baptismal certificate
• Hospital record of birth
• Identity Card
• Driver’s License
• Marriage certificate / license
• Any other government-issued ID containing the information you are trying to correct

It is unlikely that your request to amend your Record of Landing will be granted if submitted without your passport used at the time of landing. You need to submit copies of as many documents from the above list as possible to demonstrate that the information on your Record of Landing is incorrect. The more documents you can provide, the better the chance of making a successful request to amend your IMM 1000.

You need to provide documentation issued before you came to Canada in order to apply. You will have to obtain these documents before you can proceed with the application. You need your birth certificate, marriage certificate (if applicable) and anything else you can get from your home country that will show the mistake was made by an immigration official.

You should contact CIC as soon as possible to get an update on your application.

You should immediately return your NEXUS Card to the government at the nearest NEXUS enrollment center. You cannot appeal the decision until you do so.
If you are an American citizen, and you are unsure as to why your membership has been revoked, you can contact Customs and Border Protection to see their records on you (after you have returned your card). Then you should contact the CBP Ombudsman
If you are a Canadian citizen, you should contact your local Enrolment Centre.

The NEXUS Program is a privilege. Either CBSA or CBP can take away your card at any time for any reason. The agent who confiscated your card did so for what they thought was a good reason. You can appeal this decision within 30 days by contacting your Enrolment Centre.

If your NEXUS card is lost, stolen, or damaged you should contact the Enrollment Centre where you got your card immediately. You will have to pay a fee of $25 to replace the card. If your card was damaged but you still have it, you will have to destroy your old card.

You need to contact your local Enrolment Centre immediately and you should not attempt to travel with your NEXUS Card if it contains a typo.

In most cases, you will be unable to get a NEXUS Card because of your criminal record, no matter how ago you were convicted.

It is not possible to expedite NEXUS Card applications.

If your NEXUS Card was rejected it is likely that you were not deemed a trusted traveler because you were deemed inadmissible to the US or Canada (because of a criminal record, immigration violations, or public health or security concerns), or because you have previously violated US or Canadian Customs or Travel regulations. You will receive a letter in the mail stating the reason for the rejection and instructions on how to appeal.

You should contact the Nexus Enrolment Centre where you had your interview. If you are an Immigroup client, you can find the contact details in the confirmation email that was sent to you once you appointment was booked.

Not being truthful on your application is a serious issue. Not only may you be refused enrollment in the NEXUS program, but your passport may also be flagged for entry to either Canada or the US and you may not be admitted to either country when travelling in the future. You may be subject to more frequent security checks when traveling between the US and Canada from now on.

• We have helped thousands of clients obtain their NEXUS Card. This gives us the experience that you can utilize.
• We make sure that we submit the best possible application for every single client.
• We have been in business since 2004.
• Our staff members have years of experience in the immigration field.
• You can Call us between 8:00am and 6:00pm Eastern Time and speak to a live professional. More than half a million people visit www.immigroup.com each year to use our great tools and information.
• Our legal fees are disclosed on our website. Not many law firms are willing to do that!
• We make it easy for you to get started on your application by email, phone, or fax.
• Customer service and sound and ethical advice are our highest priority. Once you have used us you will feel the difference knowledge, service, and loyalty makes.
• We think outside the box to help you with your case, but We don’t take clients on just because they can pay! Expect an honest opinion – we will advise you if applying is not in your best interest. Click here to see our statistics on our firm
• We go out on a limb to give you the highest level of service.
• We don’t take short cuts - we are perfectionists!

The NEXUS Card application process cannot be expedited. However, the better and more complete your application is, the more likely it will be processed more quickly. Most NEXUS interview locations do not have available appointments within 4 months of the date you receive your interview invitation. As a private firm Immigroup offers to look for urgent interview appointments. In most cases we are able to provide our clients with an appointment within 2 weeks of Conditional Approval.

You can definitely do any application on your own without hiring a company to help you. However, when you use Immigroup, you gain these advantages over people who do it themselves:

• You can be completely sure that the best possible application was submitted. This means that there will be no mistakes, errors, or omissions which could cause delays or refusals of an application.
• This also means that Immigroup will offer you the most ethical and sound advice regarding your application. We will tell you if something in your application works against you or could cause problems in the future.
• Immigroup has years of experience which can be leveraged in your favor to know what works and what doesn’t in an application.
• Using Immigroup will also save you time because you don’t have to fight with the government to submit an application or follow up on it. You can simply call or email any time you want to know the status of your application.
• Immigroup offers 20% off our service fee for every additional application.
• Immigroup offers 20% off our service fee for returning clients.

We are committed to helping everyone with their immigration needs. This is why immigroup.com offers free tools and information to answer all types of immigration questions. Immigroup does charge a fee for all services, but we are always looking for feedback on how we can further help our community. Our email address is info@immigroup.com.

You can easily search our database of FAQs. However, if you still can’t find the answer to your question, email us (link) your question and you will receive a response within 2 business days. Depending on the complexity of your question, you may be advised to schedule a consultation with one of our immigration practitioners to ensure that you receive the best advice. The cost for a consultation is $84.75 (tax included) which is up to 30 minutes; however, if you retain Immigroup for a full service after the consultation, this fee well be deducted from the cost of the service. . . Consultations are available in person at our Toronto office or by phone. (Other options are available for hearing-impaired persons). Call us at 1-866-760-2623 or email at info@immigroup.com to schedule your consultation. Click here for more information.

Only general information is available when you call our office. If you are still unsure how you should proceed, contact us to schedule a consultation to discuss the details of your specific case. Click here for more info

If you don’t hear back from us within 6 weeks, please call our office or contact us by email at info@immigroup.com. We can give you a status update over the phone or via email

Yes, the application process will have to be completed once again. The good news is we have a copy of your application, so this will speed up the process. Also please note that if you lost your card 6 month from the date you paid we will offer you a 50% discount on our service fees.

Yes we give you a 25% discount.

Yes second application with same or lower value is 25% less.

We do our best to keep things affordable, but if you have not used us before you are not eligible for the discount. You can still ask and see if something can be worked out.

Yes, and the final payment will need to be made before filing the application. Please speak to an agent and work out the deposit amount.

We take full payment before we send out your application.

At the moment we don’t work weekends but that may change in the future. For evening appointments please call and find out if someone at our Toronto office can help you. Work with our staff and in most cases we can arrange someone to wait for you (usually no later than 6pm).

We do our best to update or fix anything out of date. But just because it’s in black and white - no matter where you read it - you should always double check the information. You can find a feedback box on most pages of this website; we work hard to making sure this site stays current and factual.

We would really love to hear from you about what happened. By sending us your experience you are helping others in the future. We post all information that will be valued by future visitors.

On the bottom of this webpage you will find a box. Simply send us the question and if we feel it a good question we will send you the answer. Also we will post your question with the answer so future visitors can get the support.

The NEXUS program is a joint Canadian and US program developed to expedite border crossing of pre-approved travelers into Canada and the United States.

To enroll in the NEXUS program, you must first submit an application and be conditionally approved as a trusted traveler. You must then attend an in-person interview for further assessment and have your biometric information taken and filed by the NEXUS enrollment center. If you are approved for a NEXUS card, you will receive your card in the mail after your interview.

The NEXUS program is administered by the Canada Border Services Agency, and the United States Customs and Border Protection department.

You need to contact CBSA (or CBP if you live in the US) and ask them, in writing, to cease processing your application. Immigroup can help you do this.

Each major international airport in Canada has a NEXUS enrollment office.
In addition, you can find NEXUS enrollment centres along the border. From east to west, they are:

• Calais, Maine
• Woodstock, New Brunswick
• Champlain, New York
• Lansdowne, Ontario
• Fort Erie Ontario, Ontario
• Port Huron, Michigan
• Fort Frances, Ontario
• Warroad, Minnesota
• Pembina, North Dakota
• Sweetgrass, Montana
• Blaine, Washington

A passport can be used worldwide for travel between foreign countries. The NEXUS Card can be used only when traveling between the US and Canada. It conforms to all requirements of the Western Hemisphere Travel Initiative and each card has embedded biometric data to identify the owner to customs and border protection just like a passport. However, you are advised to carry your passport with you at all times, even when you carry a NEXUS Card, as border and customs staff reserve the right to ask you for your passport at any time.

There are special, marked lanes at security and customs in many airports throughout Canada and the United States. If you are carrying your NEXUS Card, you can use these lanes to shorten your waiting times. Please note that only major airports which qualify as ports of entry usually have NEXUS lanes.

The Global Entry system is a way to speed up entry into the United States at various airports in the US and Canada, and one airport in the Netherlands. In order to participate in Global Entry as a Canadian, you must either possess a NEXUS Card or a Global Entry Card. At the Global Entry kiosk, you should use your passport to sign-in.

Entering Canada

1. Use the dedicated lane and scan your card in the card reader.
2. Proceed to the inspection booth for a visual inspection. The CBSA officer will tell you whether or notyou are to enter the inspection area or proceed into Canada.

Declaration of Goods

• Canadian Residents: Canadian residents entering Canada who are importing goods for personal use must complete a CBSA Traveler Declaration Card (TDC) before arrival and deposit it in the designated box in the NEXUS lane. If you do not have TDC privileges, you must use the regular lane to declare your goods.
• United States Residents: U.S. residents entering Canada with goods that are part of their personal entitlement may use the dedicated lane. If you have goods that exceed your personal entitlement, you must use the regular lanes.

Entering the United States

1. Use the dedicated lane and scan your card in the card reader.
2. Proceed to the inspection booth for a visual inspection. Unless directed to an inspection area, you may proceed into the United States.

Declaration of Goods: Canadian or U.S. residents entering the United States that importing goods for their own personal use may use the NEXUS lane and make an oral declaration to the Customs and Border Protection (CBP) officer.

Entering Canada
Please note the boat master is the person in charge of the boat. They are responsible for presenting themselves and their passengers and reporting all goods on behalf of the card members on board. All persons on board must be NEXUS members in order for the boat to take advantage of the preferential reporting procedures.
The boat master must call the NEXUS Card Telephone Reporting Centre (TRC) at: 1-866-99-NEXUS (1-866-996-3987) to give advance notice to the CBSA at least 30 minutes (minimum) and up to four hours (maximum) before arriving in Canada. The boat master must provide the following information to the TRC:

• an estimated time of arrival (ETA);
• the name and location of the landing site (designated sites are required for entering Canada);
• the registration number and/or the name of the boat;
• the full name, date of birth and country of citizenship and / or permanent residence status for all NEXUS card members on board;
• the destination, purpose of trip and length of stay in Canada for each passenger;
• passport and visa details of passengers where required.

The boat master must ensure all passengers have photo identification and proof of citizenship, permanent residence status and/or other immigration status documents when applicable or required.
The boat master must declare all goods being imported, including currency information.
The NEXUS Card Telephone Reporting Centre must be notified of any information changes before arrival. A report number will be issued as proof of presentation. This number must be produced when asked to do so by border officials.

Declaration of Goods: Canadian and U.S. residents importing goods for their own personal use must report these items to a CBSA officer by contacting the NEXUS Telephone Reporting Centre at 1-866-99-NEXUS (1-866-996-3987).

Entering the United States:
The boat master must call the local Customs and Border Protection (CBP) marine reporting number for their arrival area.
The boat master must provide advance notice to the CBP at least 30 minutes and up to four hours before arriving in the United States. The boat master must provide the following information:

• an estimated time of arrival (ETA);
• the name and location of the landing site of arrival
• the registration number and/or the name of the boat;
• the full name, date of birth and country of citizenship and / or permanent residence status for all NEXUS members on board;
• the destination, purpose of trip and length of stay in the United States for each passenger; and
• passport and visa details of passengers when applicable or required;

The boat master must ensure all passengers have photo identification and proof of citizenship, permanent residence status and/or other immigration status documents where required.
The boat master must declare all goods being imported, including currency information.
A report number will be issued as proof of presentation. This number must be produced when asked to do so by border officials.